121 Fitness Massage FAQ’s
How do I schedule an appointment?
Contact 121 Fitness at 216-368-1121 or email onetoone@case.edu.
Please provide the following information:
- -Do you have a preferred therapist?
- -If you do not have a therapist in mind, please specify whether you prefer a male or female therapist.
- -Specify length of massage.
- -Give preferred day and/or time for appointment (please allow 24 hours).
- -Provide your contact information.
- -A 121 Fitness massage therapist will contact you to schedule your appointment
- -Clients are required to provide a credit card number to reserve an appointment.
Where do I go for my appointment?
You will meet your massage therapist in the lobby of 121 Fitness where you will briefly fill out paperwork and pay for the service at the front desk prior to your appointment. 121’s massage therapy room is located on the second floor of 121 Fitness. There is a restroom in the vicinity of the massage room. You can undress/change in the massage room. If you wish to get a locker, you may request one at the front desk. The locker room is located near the lobby on the first floor.
Non-members do receive full use of 121 Fitness Center for the day of your appointment. Please feel free to come in early to use the fitness center. Simply pay for your massage upon arrival.
How early should I arrive for my massage?
You should arrive 15-20-minutes prior to your appointment.
What should I wear for my massage?
We will never compromise your modesty. You will change in the massage room before your session. You will be asked to cover yourself with the sheet before the therapist enters the room. What you wear under the sheet is up to you. Your comfort is of the utmost importance to us.
Do I tip the therapist?
Tipping is accepted. Please tip your therapist directly, or you may leave the tip at the front desk and it will be given to the therapist. The tip is paid separately from the massage fee (cash or check only please).
What is the cancellation policy?
Because your massage therapist is coming in specifically for your appointment, we ask that you provide a minimum of a 12-hour cancellation notice to avoid a 50% charge for the service. All no-show appointments will be charged a full value. PLEASE NOTE: Cancellations must be received via PHONE. No email cancellations will be accepted. Phone calls must be received during business hours (M-F 5:30 a.m.-10 p.m., Sat./Sun. 8 a.m.-6 p.m.).
Can I bring my child to the Fitness Center?
121 members and guests may use the free babysitting provided (ages 3 months to 12 years). Babysitting hours are M-F 9 a.m.-1:30 p.m., 4:15 p.m.-7:15 p.m. and Sat. 9 a.m.-2 p.m.
Should I tell my therapist about any physical, medical, or allergy concerns?
Prior to your appointment, you will complete a brief health questionnaire to assist the therapist in providing you with the best possible massage experience. To assure your safety and comfort, please disclose any health conditions that may affect your massage. Your therapist should verbally review your health questionnaire with you.
If I am not a 121 Fitness member, can I use the Fitness Center during my visit?
Full use of the fitness and locker rooms (including showers, amenities and dry sauna) is complimentary for non-members scheduled for a massage. The fitness center is open M-F 5:30 a.m.-10 p.m., Sat./Sun. 8 a.m.-6 p.m. Appropriate workout clothing and shoes (no open-toe shoes allowed) are required.
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